University of Hawaiʻi at Mānoa, B.S. Computer Science

GPA: 3.88, Graduated in Spring 2021

Center for Language & Technology, Computer Laboratory Monitor

www.clt.manoa.hawaii.edu

Computer Lab Monitor for the Center for Language & Technology Computer Lab at University of Hawaii at Manoa.

• 08/27/17 - 05/15/21
• Provide lab users assistance in operating the computers and lab equipment.
• Maintenance and management of lab equipment, such as intigating updates and reporting issues as needed.
• Troubleshoot and resolve various computer-related issues, of which could be hardware-related or software-related.
• Prepare computers, audio devices, and projectors for upcoming classes.
• Update and manage excel sheets regarding lab equipment status, upcoming reservations, and events.
• Work on side projects during downtime, such as reconfiguring slow computers, replacing faulty components, or doing factory reinstalls.
• Inform management of sudden or unexpected problems and emergencies.
• When necessary, lead small workshops and demonstrations on how to use certain equipment and applications.

First Hawaiian Bank, Call Center Support Agent

www.fhb.com

Computer Lab Monitor for the Center for Language & Technology Computer Lab.

• 07/06/21 - Present
• Assist callers by providing information regarding their account, such as balance and transaction information.
• Provide assistance to users locked out of their online account by resetting their password, asking security questions, and sending an authentication code to their phone.
• Troubleshoot why a caller's transactions were being denied and provide a viable solution.
• Identify fraudulent activity and take action accordingly, such as placing disputes after freezing or blocking the account.

RadGrad Summer 2020 Internship, Student and Intern

www.radgrad.org

RadGrad is a project that intends to improve and aid students in their STEM career path. It helps students and aspiring STEM specialists by guiding them through their degree program and presenting them post-graduate opportunities.

• Part of the DevOps team for RadGrad
• Research project for a better hosting platform for RadGrad.
• Includes testing platforms by hosting mockup websites on them and testing their performance. The current platform that RadGrad utilizes does not have the best cost trade-off for performance.
• Variables for research include performance, performance monitoring tools, scalability, and minimal cost trade-off.
• Extensive management of time and resources due to the scale of the project and limited time given.
• Presented final results and the potential advantages of using other hosting platforms over the currently utilized expensive platform.

National Collegiate Cyber Defense Competition, Competitor

www.nationalccdc.org

Cyber defense competition where an eight person team work to secure eight computers. We are the 'blue' side, who are working to defend against the attacking 'red' side.

• Secure the computer from potential security threats under a time constraint.
• Find solutions to various problems posed by the current scenario.